Configuration Management System (CMS)

A set of tools and databases used to manage the configuration data of an IT service provider. The CMS also contains information on incidents, problems, known errors, changes, and releases, and may also include data on employees, suppliers, locations, business units, customers, and users. The CMS includes tools for collecting, storing, managing, updating, and presenting data on all configuration items and their relationships. The CMS is under the responsibility of configuration management and is used by all IT service management processes.